Privacy Policy

This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from Relod’s online store.

Information We Collect

When you browse our Site, we automatically collect certain information about your device, such as your web browser, IP address, time zone, and cookies installed on your device. We also collect details about the pages you view, referral sources (such as search terms or websites that directed you to us), and your interactions with the Site.

Device Information

We collect device information through:

  • Cookies: These are small files stored on your device (with your permission) that help us remember details about your browsing habits and preferences. Cookies allow us to better understand your interests based on previous visits, which improves our services and website functionality. We also use cookies to generate aggregate data for traffic and interaction analysis, enhancing future site experiences.

When you make a purchase, we collect additional information, including your name, billing and shipping addresses, payment details (including credit card information), email address, and phone number. This is referred to as “Order Information.”

For this Privacy Policy, “Personal Information” includes both Device Information and Order Information.

How We Use Your Personal Information

We primarily use Order Information to process orders, complete payments, manage shipping, and send invoices and order confirmations. Additionally, we may use this information to:

  • Communicate directly with you,
  • Review orders for potential fraud or risks 
  • Offer customer support and respond to your inquiries.

How We Protect Your Data

To secure your personal information, we employ robust security measures. Personal data is stored on secure servers and is accessible only to a limited number of people with special access rights who are required to keep the data confidential. Our checkout process is protected by SSL technology, ensuring that any sensitive or credit-related information you submit is encrypted and securely transmitted to our databases.

Sharing Your Personal Information

We do not sell, trade, or transfer your personal information to third parties, except as specified in this Privacy Policy or with prior notice. Trusted third parties, such as hosting providers and service partners who assist us in website management, operations, or customer support, may have access to this information, provided they agree to keep it confidential.

For instance, we use Google Analytics to better understand customer interactions on our Site. For more on Google’s privacy practices, see the Google Privacy Policy.

We may also share information to comply with legal obligations, enforce our policies, or protect our rights, safety, and property, or that of others. Non-identifiable visitor information may be used for marketing, advertising, or similar purposes.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page and will only apply to information collected after the change’s effective date.

Contact Us

For questions about our privacy practices, concerns, or complaints, please contact us at [email protected]