Warranty Policy

Relod stands behind the quality and craftsmanship of its products and is pleased to offer a one-year limited warranty from the date of purchase. This warranty is designed to provide our customers with added peace of mind, covering specific manufacturing defects. Please review the details of our warranty policy below.

Warranty Coverage

The Relod warranty covers:
  • Manufacturing Defects: Defects in materials or workmanship under normal use, as verified by our quality control team.

Warranty Exclusions

The warranty does not cover:
  • Wear and Tear: Normal wear and tear from regular usage over time.
  • Damage from Personal Handling: Including but not limited to accidental drops, exposure to liquids, extreme temperatures, or misuse.
  • Unauthorised Repairs or Modifications: Any damage caused by unauthorised repairs, modifications, or third-party service providers will void the warranty.

Warranty Claim Process

To initiate a warranty claim:
  1. Contact Us: Email [email protected] with your order ID, proof of purchase, and detailed information about the defect.
  2. Evidence Submission: Include photos or video evidence showing the defect for faster claim assessment.
  3. Quality Review: Our team will review your claim and may request additional details if needed.
Upon claim approval, Relod will provide further instructions. The warranty may include a repair, replacement, or equivalent solution based on availability and the nature of the defect.

Important Information

  • Shipping Costs: The customer is responsible for shipping costs associated with sending items for inspection, unless otherwise stated by Relod.
  • Warranty Duration: The one-year warranty is valid from the date of purchase and is non-transferable.
If you have additional questions or require assistance with a warranty claim, please contact us at [email protected]. We are here to help ensure you have the best experience with Relod products.